Help center

Support

Most questions are answered in the FAQ. If you can’t find an answer, reach us through any of the channels below — we’re a small team and we read everything.

Reach us

Email
support@clapsnap.me
Best for account, payment, or shipping issues. We reply within one working day.
Discord
discord.gg/clapsnap
Best for swap-help, drop questions, and community chat. Other collectors respond fast.
Report a bug
Include screenshots
Include a screenshot, the page URL, and what you expected. We log every report.

Common tasks

Browse FAQ →
Most answers live here.
My passport →
Your collection and recent activity.
Profile & account →
Change email, password, or delete account.
Privacy policy →
What we collect and why.
Terms of service →
The legal stuff, in plain language.

Response times

We’re a small team, not a 24/7 call centre. Email replies usually take under one working day; Discord is faster during European business hours. For urgent account / payment issues, mark the subject line with [URGENT] and we’ll prioritise.