Frequently asked questions

ClapSnap is a free collector platform for official brand cards. Hunt them at physical locations (museums, festivals, partner stores), scan QR codes, and watch your collection grow inside your personal passport.

Yes — collecting digital cards is free forever. You only pay if you want to ship a physical printed copy of a card to your home, or if you order extra reprints. No subscription required.

Create a free account, follow one or two brand worlds that interest you (Moomin, Helsinki, Flow Festival, etc.), then visit a real-world drop or open a digital one online. Your first card lands in your passport in under a minute.

No. The website works on any phone browser. A native app is in the works for richer scan / camera flows, but everything you can do in the app you can do here.

A brand world is a themed universe — a brand, museum, event, city, or partner. Each world has its own series of cards and its own drops. Example: "Moomin" world has the "Moomin Core Collection" series, plus seasonal series like "Summer 2026".

A drop is an event where you can unlock one of several cards. Some drops live online and anyone can claim them; others require you to visit a physical place (geo-locked), scan a QR code, or attend a real event.

Each scan picks ONE card from the drop's pool, by weighted random. Operators set probabilities — most cards are common ("atmospheric"), and one or two are rare "reward" cards with around a 40-50% chance of dropping for any given scan. Scanning the same drop again gives you another roll.

Re-scanning the same drop on the same account is treated as a single claim — the original card stays in your passport and no new roll happens. To get an extra copy you have a few options: trade with another collector, print a second physical copy at a kiosk (each kiosk print is a fresh numbered instance), or scan a different drop whose pool overlaps with the first.

Every card belongs to one of four tiers: NORMAL (the everyday backbone of a series), RARE (less frequent, often more atmospheric or character-focused), EPIC (showcase cards — usually 1-2 per series), and SECRET (hidden cards revealed only after the community discovers them). On a card you can spot the tier from the row of small stars near the card number: 1 star = NORMAL, 2 = RARE, 3 = EPIC, 4 = SECRET.

Every drop pulls from two pools: a Regular pool (NORMAL + RARE) and a Reward pool (EPIC + SECRET). The operator sets a "reward chance" — typically around 40-50% — that decides which pool the scan rolls from. Inside each pool the weights are even unless the operator tunes them. The result: roughly 1 in 2 scans hands you something from the Reward pool, and inside that pool an EPIC is several times more likely than a SECRET.

Yes — every card has an explicit mint edition size, set by the operator when the card is created. Once that count is reached, no further physical copies can be printed of that edition. You can see "X of N minted" on every mintable card's detail page, so the scarcity is fully transparent. Digital collection of a card remains uncapped (so collectors are never locked out of digital-only ownership), but physical print rights are finite.

The drop's detail page lists every card in its pool with its rarity tier and remaining tirage. Operators don't publish exact per-card percentages because the pool composition can change mid-drop (cards exhaust, drops merge zones). The two-pool structure plus published reward chance is the contract.

When a card hits its edition cap, it's removed from its pool. Future scans of the same drop roll from the remaining cards. Operators usually balance pools so a single sell-out doesn't starve the drop — but if every reward exhausts, the drop is marked SOLD OUT and stops awarding cards.

Yes — but only duplicate swaps. ClapSnap does not have commercial trading or money-changes-hands. You can propose a swap where you give a duplicate you have for a card you want. Both sides agree, both sides keep the card.

After you collect a digital card, some cards open a "mint window" — a limited time when you can pay to print and ship a physical, numbered, authenticated copy to your home. Once the window closes (or the edition sells out), the card stays digital-only in your passport.

Mint windows vary by series — usually 7 to 14 days. The countdown shows on the card's page in your passport.

Your session stays active for 30 days. After that you'll need to sign in again. You can sign out at any time from your passport menu.

Yes — visit Passport → Profile → Delete account. Your collection is anonymised but key transaction records are kept for legal / accounting reasons (mint orders, shipped items).

Email, name, date of birth (used to confirm you're 18+), and your collection state. We don't track you across the web and we never sell data. See our Privacy Policy for the full list.

The operator has rotated the QR code, usually because the old one was copied or shared too widely. Ask the operator on-site for a fresh code, or wait for the next drop.

GPS accuracy drops indoors and near tall buildings. Step outside or move closer to the drop location. The threshold is about 100 metres.

If it was the SAME drop you scanned before, no new copy is added (the original stays in your passport). If it was a DIFFERENT drop whose pool overlaps the first, you get a second independent copy of the card — both show up in your passport with their own collected date, and either can be traded or printed separately.

Open the Support page — there's an email link plus a contact form. We aim to reply within one business day.